Refund and Returns Policy
At Buy Shroom Boutique, we want you to be completely satisfied with your purchase.
We understand that sometimes things don’t go as planned.
That’s why we’ve put together a straightforward refund and returns policy to make things easy for you.
What’s Our Return Policy?
- 30-Day Return Window
You have 30 days from the date of delivery to return your items. - Condition of Items
To be eligible for a return, the mushrooms must be unopened and in their original packaging. - Defective or Incorrect Items
If you receive a defective item or if we sent you the wrong product, let us know right away.
How to Initiate a Return
- Contact Us
Reach out to our customer service team at sales@buyshroomboutique.com. - Provide Details
Include your order number and a brief description of the issue. - Return Instructions
We’ll guide you through the return process and provide a return address.
What Happens Next?
- Inspection of Returned Items
Once we receive your returned item, we’ll inspect it to ensure it meets our return criteria. - Refund Process
If approved, we’ll process your refund. You’ll receive a credit to your original payment method within a few days.
What If I Miss the Return Window?
- Late Returns
Unfortunately, if you miss the 30-day window, we can’t offer you a refund or exchange.
Our Commitment to Quality
We take pride in our products.
If you ever feel that what you received doesn’t meet our quality standards, please reach out.
We’ll work with you to find a solution.
Need to Exchange an Item?
- Defective Items Only
We only offer exchanges for defective items. - Contact Us
Just let us know, and we’ll provide instructions for the exchange process.